Europa:Admin FAQ

1 Backup / Restore

1.1 Why am I not able to restore from SMB after resetting Europa?

  • After Europa being reset, Europa will no longer have the DNS server information and will not know how to go to the SMB server.

2 Mail Archive

2.1 Why am I not able to enable Mail Archive?

  • You need to enable Personal Filter in System Setup in order to use this Mail Archive function

2.2 How is Group B/W List different from Subgroup B/W Report?

  • Group B/W List allows the administrator to edit the black and white lists for all the groups; whereas Subgroup B/W Report displays all the emails and domains that are being blacklisted by groups or by users.

3 Back end email server

3.1 In Email Report, I saw the emails are Pass/White/Tag, how do I know these emails are sent to the backend email server?

  • In the normal case, these emails should delivery to the backend email server immediately.
  • To display the sending event, go to Operation Report:
    • Select Operation Historical Report, date and time range
    • Enter your email server IP address into Adv. Search.
    • Looking for the line: "Sent email to recipient [xxx@yyy] to host: zzzz"

3.2 How do I know the back end email server is down?

There are so many different methods:

  1. Tools > Reachability Test > Check Reachability, looking for the Email Server result.
  2. System > Domain Setup, Fail-over Configuration and "Send Notification to Alternate Admin Address when Email Server is down".
  3. Operation Status or Operation Report, looking for the "Sent email to recipient ... to host: ..." line.

4 Support

4.1 Can Europa generates text support (SMS) messages to my mobile phone?

  • Today, most mobile phone support text message; and most mobile service providers give you an email address for your mobile phone.
  • Of course, you need to buy that text message service from your wireless service provider.
  • From Europa, you can enter your mobile phone number into as one of the administrator email ID as follows,
To send a message to someone on this network ...... send an email to this addressExample 10digitphonenumber@alltelmessage.com
Alltel 10digitphonenumber@alltelmessage.com 6505551111@ alltelmessage.com
Bell Mobility pagenumber@pager.bellmobility.ca Only support email to pager service

6505551111@ pager.bellmobility.ca

AT&T, formerly Cingular 1 + [10-digit number] @ mobile.mycingular.com Note: Former AT&T Wireless accounts used this format: [area code] [phone number] @ mobile.att.net

16505551111@mobile.mycingular.com

Not sure which format to use? Contact AT&T for more information

Rogers Wireless or Fido [10-digit number] @ pcs.rogers.com 6505551111@pcs.rogers.com
Sprint PCS [10-digit number] @ messaging.sprintpcs.com 6505551111@messaging.sprintpcs.com
T-Mobile [10-digit number] @ t-mobile.net 6505551111@t-mobile.net
Telus Mobility [10-digit number] @ msg.telus.com 6505551111@ msg.telus.com
Verizon Wireless [10-digit number] @ vtext.com 6505551111@vtext.com